I get the error "IFRame timed out without response" when I try to log in to ThingsOS with Safari.

I get the error "IFRame timed out without response" when I try to log in to ThingsOS with Safari.

This error message typically indicates an issue with your browser's ability to load or communicate with components of our login page, often related to security settings or network restrictions.

Here are the steps you can take to resolve this issue:

  1. Check Browser Settings (especially for Cookies and Tracking Prevention):
    • Enable Third-Party Cookies: Ensure that third-party cookies are enabled in your browser settings. Many authentication processes rely on these.
    • Disable Enhanced Tracking Protection (temporarily): Some browsers (e.g., Firefox, Brave) have strict tracking prevention that might block the necessary communication within the login iframe. Try disabling this temporarily for our domain.
    • Allow Pop-ups: While less common for this specific error, ensure pop-ups are not blocked for our login domain.
  2. Clear Browser Cache and Cookies: Old or corrupted browser data can sometimes interfere with login processes. Clear your browser's cache and cookies, then restart your browser and try logging in again.
  3. Try a Different Browser: Test if the issue persists in a different web browser (e.g., Chrome, Firefox, Edge, Safari). This can help determine if the problem is specific to your current browser's configuration.
  4. Check Network / Firewall Settings (if applicable): If you are connecting from a corporate network, your organization's firewall or network security policies might be blocking the necessary communication. Please consult with your IT department to ensure that *.tomorrowthings.com and any associated authentication domains are whitelisted.
  5. Restart Your Device and Network Equipment: A simple restart of your computer and your router/modem can sometimes resolve temporary network glitches.

If you have tried these steps and continue to receive the "IFrame timed out without response" error, please contact our support team with details of your browser (type and version), any steps you've already taken, and a screenshot of the error if possible. This information will help us diagnose and resolve the issue more quickly.

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